How our
clients
rate us:
OVERALL RATING: 95
QUALITY: 95
Felt satisfied about the quality of the product/service provided by this company.
RESPONSIVENESS: 94
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.
ACCURACY: 93
Think the product/service delivered matched their specifications.
BUSINESS RELATIONS: 95
Think this company is easy to do business with.
PERSONNEL: 95
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.
RELIABILITY: 94
Think this company is reliable and follows through on its' commitments.
COST: 94
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.
DELIVERY/TIMELINESS: 95
Felt satisfied about the timeliness of the product/service delivery.
CUSTOMER SUPPORT: 94
Felt satisfied about the customer support they received from this company
Today, more than ever, medical groups are under pressure to change. But how do you preserve what matters most while being accountable for measureable outcomes, a Patient Centered Medical Home, and an EHR-to name a few? As a pioneer in matching our clients' strengths with national best practices, we can help.
Our focus is on building physician and staff skills to make achieving desired change routine. From a sustainable medical home to smoother workflows and increased revenues, you'll get improvements built on what matters most to you. The results? Change that's more likely to last and succeed. Client reported financial results for our assistance have included a 5:1 return on investment.
WHAT WE DO
Beyond boilerplate, you'll get change that matches your values.
Consulting
We begin with listening to you and your needs. We also gather key operational data regarding office workflows, staffing, chronic illness care, payer mix, and outcomes.
Assisting Improvement Collaboratives
We've advised project leadership as well as facilitated onsite clinical operations improvement with participating medical groups.
Redesign Boot Camp©
As pioneers in clinical operations redesign, we've trained and mentored improvement coaches for the American Academy of Family Physicians, non-profit improvement collaboratives and the Centers for Medicare and Medicaid.
Presentations and Retreats
From Patient Centered Medical Homes to reducing unnecessary re-hospitalizations we make it our business to help leaders respond effectively to today's mushrooming complexity. Our workshops bring participants the knowledge and skills to ensure that clinical operations provide optimal value.
Process in practice:
Instant site visits enable rapid learning from innovative peers.
Title: Dr. Peter Anderson leverages EHR teamwork
About: Best practice video demonstrates how Dr. Anderson improves workflows and outcomes