An outside rating agency calculated performance scores using a sophisticated algorithm. Ratings range from 0 to 100, however, this is not a percentile score.

Summary Performance
Rating 93
Indicative of likely overall performance

Detailed Performance Ratings

QUALITY:
How satisfied do you feel about the quality of the product/service provided by this company? 95

RESPONSIVENESS:
How responsive do you think this company was to information requests, issues, or problems that arose in the course of the transaction? 94

ACCURACY:
How well do you think the product/service delivered matched your
specifications? 93

BUSINESS RELATIONS:
How easy do you think this company is to do business with? 95

PERSONNEL:
How satisfied do you feel about the attitude, courtesy, and professionalism of this company's staff? 95

RELIABILITY:
How reliably do you think this company follows through on its commitments? 94

COST:
How closely did your final total costs correspond to your expectations
at the beginning of the transaction? 94

DELIVERY/TIMELINESS:
How satisfied do you feel about the timeliness of the product/service
delivery? 95

CUSTOMER SUPPORT:
How satisfied do you feel about the customer support you received from
this company? 94