Written by Suzanne Houck

Physicians and staff utilize the tools to build the infrastructure needed for Patient Centered Medical Homes and Accountable Care Organizations. A collection of case studies details hands-on experiences and results at a variety of sites. From the impact of core values to improving how resources are used, and streamlining key processes, you'll find step-by-step strategies to help you guide change. The tools also make intangible processes easier for everyone to see and compare.

What Works Testimonial

"Sue Houck gives us a great guide for medical office practice leaders in the 21st Century. This book guides the reader on a path out of the current frenetic race that exists in most medical offices to solve the dozens of daily crises and problems. And this guidebook gives concrete directions of how to arrive at the destination: efficient, integrated and coordinated offices, where the main focus is on the important, not the urgent.

I would strongly recommend "What Works" to any primary care physician leader or office manager interested in building a strong office practice that delivers great results, year after year. I have given a copy of this book to all the managers in my health center, and they are finding it an invaluable guide as we work to our goal of becoming a patient centered medical home."

Bo Greaves, MD
Medical Director, Santa Rosa, CA

SELECTED CHAPTERS:

Chapter 1 - Why Improve
Chapter 2 - Improving The Invisible
Chapter 4 - Before You Start What Matters Most
Chapter 10 - Managing The Patient Service Experience
Case Study 1 - Clinical Campesina
Case Study 2 - Medical Group Org Bellin Health System