Publications

• Mapping Your Way To Leaner Workflows. Practice Management News, January, 2009.

• The Patient Centered Medical Home-Fad or Key to A Sustainable Future? Practice Management News, March, 2008.

• What is a Data Wall & How Can It Enhance Your Work. Practice Management News, July, 2008.

• Create A High Energy, High Quality Office Team. Oakstone Medical Publishing, January, 2008.

• Leverage Registries To Improve Chronic Illness Care. Practice Management News, October, 2006.

• What Works, Effective Tools & Case Studies To Improve Clinical Office Practice. Healthworks Publishing, April, 2004.

• Do Patients Belong on Your Care Team? Practice Management News, April, 2007.

• Attaining Lasting Change. Physicians Practice, April, 2002.

• Leveraging Patient Satisfaction. Executive Report on Managed Care, June, 2005.

• Achieving Sustainable Improvement & Meaningful Interaction. Physicians Practice, April, 2002.

• From Managing Costs To Managing Care, Successfully Managing Clinical Resources In The New Millennium. Group Practice Journal, March, 1998.

• How to Really Manage Care. Medical Group Management Journal, September/October, 1997.

   

Presentations

• TIPAAA, Maintenance Vs. True Leadership In Healthcare. August, 2008.

• Healthcare Intelligence Network, Innovative Visit Models. March, 2008.

• Improving Performance In Practice-IPIP, Practice Redesign Boot Camp. July, 2007.

• California Academy of Family Physicians, Planned Care Strategies. January, 2006.

• Medical Records Institute, Before and After an EHR: Surviving and Thriving Through the Change. May, 2006.

• TransforMED American Academy of Family Physicians National Demonstration Project, Successful Change Management in Medical Groups. October, 2006.

• California Rural Indian Health Board, Improving Quality Annual Conference. June, 2006.

• TransforMED American Academy of Family Physicians, National Demonstration Project, Redesigning Operations In Medical Office Practice. June, 2006.

• Centers for Medicare & Medicaid Services, Quality Improvement Conference, Operational Redesign Of Medical Office Practice. September, 2006.

• Outpatient Care Institute, Best Practices In Ambulatory Care. June, 2005.

• Centura Health System, How To Select An Electronic Health Record. May, 2006.

• American Hospital Association, How Healthcare Leaders Achieve Breakthrough Results. September, 2005.