Why choose
Houck & Associates?
Looking to make changes that will survive today’s turmoil?
We can help.
"Recently a patient of mine who owns a wine business told me "you run a great business." I told her that I owe much of that to our practice consultant, Sue Houck of Houck & Associates. Over many years of regular assistance, she has helped our entire staff develop customer service protocols, and improve our workflows. As a result, 95% of our patients report they would recommend us to a friend or family member. Recent assistance included how to maintain patient satisfaction while implementing an EHR and programs for patient self-scheduling. I appreciate Sue's national experience and ability to match our needs with trends in healthcare delivery."
Hillary Browne, MD
Medical Director
Experience
Every client is different, which is why we start with listening to understand your individual values and needs. In addition:
- As a pioneer in improving clinical operations, we know what works and what doesn't, from building the infrastructure to succeed as a Patient Centered Medical Home to planning for Pay for Performance reimbursement.
- We've been there. Our founder, Sue Houck, has sweated the daily challenges of managing and even providing care. You'll gain real world, sustainable improvement strategies.
- Being a small company makes us agile. Clients appreciate our ability to keep costs down by partnering with other experts as needed to precisely match client needs.
- We know the pitfalls and will help you avoid the common, costly mistakes that can hinder and even doom desired change.
- Our book, WHAT WORKS: EFFECTIVE TOOLS & CASE STUDIES TO IMPROVE CLINICAL OFFICE PRACTICE, is the first comprehensive book on ambulatory care redesign, and has received a 5 star rating by medical group users nationwide.
Testimonials:
"From improving our clinical operations to innovations like group visits and advanced access, your ability to match best practices with what we're ready for has truly made a difference in the quality of care that we provide. Your hands-on style, knowledge and skills have also been a great resource for us in building the infrastructure we need for a Patient Centered Medical Home."
Margy Walbolt
Vice President
Administrative Services
NorthBay Healthcare
"Thanks for an outstanding presentation on the Future of Primary Care. Your knowledge about innovations in care delivery and national experience guiding change in medical groups was most useful. In addition, your approach really engaged and inspired the audience."
Anya Kirvan
Vice President
Healthcare Strategies
United Healthcare