Houck & Associates Client Ratings:
OVERALL RATING: 95
Felt satisfied about the quality of the product/service provided by this company.
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.
Think the product/service delivered matched their specifications.
BUSINESS RELATIONS: 95
Think this company is easy to do business with.
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.
Think this company is reliable and follows through on its' commitments.
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.
Felt satisfied about the timeliness of the product/service delivery.
CUSTOMER SUPPORT: 94
Felt satisfied about the customer support they received from this company
Today more than ever, American healthcare needs reinvention. As a pioneer in redesigning care, we bring hands-on experience with innovations that will transform care delivery.
Today's healthcare is expensive, inefficient and too often-unsatisfying to provide and receive. From clinicians able to function at their highest level of skill to leveraging technology and even underlying values, we have helped implement care that's far more accessible and satisfying at less cost. Care that restores relationships and community vs. today's common transactional experiences.
Care is moving from bricks and mortar to immediate access anywhere. Our hands-on expertise brings clients the insight and tools for better care that heals. enables and satisfies.
The results? Better outcomes and up to 5:1 returns on investment. We have also helped clients address common pitfalls and cultural resistance to change.
What care delivery innovations reduce complexity and waste while improving outcomes? Our work brings participants the knowledge and skills to optimize value while reducing costs and eliminating inefficiencies.
We begin with listening to learn about your needs and values. We also gather information regarding stakeholder issues and desired results before presentations.
We have facilitated planning and implementation of redesign with top leaders and managers as well as front line physicians and staff.