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Houck & Associates Client Ratings:

 

OVERALL RATING: 95

 

QUALITY: 95 
Felt satisfied about the quality of the product/service provided by this company.

 

RESPONSIVENESS: 94 
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.

 

ACCURACY: 93 
Think the product/service delivered matched their specifications.

 

BUSINESS RELATIONS: 95 
Think this company is easy to do business with.

 

PERSONNEL: 95 
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.

 

RELIABILITY: 94 
Think this company is reliable and follows through on its' commitments.

 

COST: 94 
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.

 

DELIVERY/TIMELINESS: 95 
Felt satisfied about the timeliness of the product/service delivery.

 

CUSTOMER SUPPORT: 94 
Felt satisfied about the customer support they received from this company

Today, more than ever, primary care is under pressure to change. But how can providers improve value as well as outcomes? As a pioneer in care redesign we can help.

 

Our focus is on innovative best practices that are doable and sustainable, so care is satisfying to provide and receive. From culture change to better workflows and improved revenues, you'll get improvements built on what you value most. Client reported results include a 5:1 return on investment for our assistance.  

Consulting

We begin with listening to you and your needs. We also gather key operational data regarding office workflows, staffing, chronic illness care, payer mix, and desired outcomes.

Assisting Improvement Collaboratives

We've advised project leadership as well as facilitated onsite clinical operations improvement with participating medical groups.

Presentations and Retreats

Match your values with effective care delivery models that respond to today's mushrooming complexity. Our workshops bring participants the knowledge and skills to ensure that clinical operations provide optimal value to patients and providers.