Houck & Associates Client Ratings:

 

OVERALL RATING: 95

 

QUALITY: 95 
Felt satisfied about the quality of the product/service provided by this company.

 

RESPONSIVENESS: 94 
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.

 

ACCURACY: 93 
Think the product/service delivered matched their specifications.

 

BUSINESS RELATIONS: 95 
Think this company is easy to do business with.

 

PERSONNEL: 95 
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.

 

RELIABILITY: 94 
Think this company is reliable and follows through on its' commitments.

 

COST: 94 
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.

 

DELIVERY/TIMELINESS: 95 
Felt satisfied about the timeliness of the product/service delivery.

 

CUSTOMER SUPPORT: 94 
Felt satisfied about the customer support they received from this company

Today, more than ever, primary care is under pressure to improve value for stakeholders. But is it possible to improve outcomes with care that's more satisfying to provide and receive? As a pioneer in matching national best practices with client needs we can help.

 

Our focus is on proven best practices that improve operational, financial and satisfaction results. But what levers can actually achieve breakthrough outcomes? Does a Patient Centered Medical Home really make a difference? Reported results from our clients include a 5:1 return on investment.

Workshops

What primary care models are responding to today's complexity and actually improving outcomes? Our work brings participants the knowledge and tools to generate optimal value for patients, providers and stakeholders.

 
Consulting

We begin with listening to learn about your needs and values. We also gather information regarding stakeholder issues and desired results.

 
Assisting Improvement Collaboratives

We've advised project leadership and facilitated clinical operations redesign with participating providers and stakeholders.

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