Houck & Associates Client Ratings:

 

OVERALL RATING: 95

 

QUALITY: 95 
Felt satisfied about the quality of the product/service provided by this company.

 

RESPONSIVENESS: 94 
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.

 

ACCURACY: 93 
Think the product/service delivered matched their specifications.

 

BUSINESS RELATIONS: 95 
Think this company is easy to do business with.

 

PERSONNEL: 95 
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.

 

RELIABILITY: 94 
Think this company is reliable and follows through on its' commitments.

 

COST: 94 
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.

 

DELIVERY/TIMELINESS: 95 
Felt satisfied about the timeliness of the product/service delivery.

 

CUSTOMER SUPPORT: 94 
Felt satisfied about the customer support they received from this company

American healthcare is on the cusp of reinvention, from where and how it's provided to game-changing technology. As a pioneer in innovation, we bring hands-on experience transforming care delivery.

 

Today's healthcare is expensive, inefficient and all to often-unsatisfying to provide and receive.

 

From physicians and staff able to function at their highest level of skill to leveraging technology, we match client goals with best practices to achieve more accessible and satisfying care at less cost. Care that restores healing relationships, beyond today's transactional experiences and sub-optimal outcomes. 

 

Healthcare is moving from bricks and mortar to immediate access anywhere. Our hands-on expertise brings innovative strategies for cost-effective care that heals, enables and delights.

 

The results? Better outcomes and up to 5:1 returns on investment. Clients are also better able to address common pitfalls, from resistance to change to perverse financial incentives. 

Workshops

We begin with listening to learn about your needs and values. We also gather information regarding stakeholder issues to build dialogue and input customized to your desired results

 
Speaking

What care delivery innovations reduce complexity and waste while improving outcomes? Our work brings participants the knowledge and skills to optimize value while reducing costs and eliminating inefficiencies.

Advising

We have facilitated redesign planning and implementation with top leaders and managers as well as front line physicians and staff at provider organizations nationwide.