Houck & Associates Client Ratings:

 

OVERALL RATING: 95

 

QUALITY: 95 
Felt satisfied about the quality of the product/service provided by this company.

 

RESPONSIVENESS: 94 
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.

 

ACCURACY: 93 
Think the product/service delivered matched their specifications.

 

BUSINESS RELATIONS: 95 
Think this company is easy to do business with.

 

PERSONNEL: 95 
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.

 

RELIABILITY: 94 
Think this company is reliable and follows through on its' commitments.

 

COST: 94 
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.

 

DELIVERY/TIMELINESS: 95 
Felt satisfied about the timeliness of the product/service delivery.

 

CUSTOMER SUPPORT: 94 
Felt satisfied about the customer support they received from this company

American healthcare is on the cusp of reinvention, from where and how it's delivered to leveraging resources and technology. As a pioneer in innovative care models, we bring hands-on experience transforming care delivery.

 

Today's healthcare is expensive, inefficient and all to often-unsatisfying to provide and receive. From clinicians able to function at their highest level of skill to leveraging technology, we have helped build care models that are more accessible and satisfying at less cost. Care that restores relationships vs. today's common transactional experiences. 

 

Care is moving from bricks and mortar to immediate access anywhere. Our hands-on expertise brings clients the tools and skills for care that heals, enables and delights patients.

 

The results? Better outcomes and up to 5:1 returns on investment. We have also helped clients address common pitfalls including cultural resistance to change. 

Workshops

What care delivery innovations reduce complexity and waste while improving outcomes? Our work brings participants the knowledge and skills to optimize value while reducing costs and eliminating inefficiencies.

 
Speaking

We begin with listening to learn about your needs and values. We also gather information regarding stakeholder issues to build dialogue and input customized to your desired results.

Advising

We have facilitated redesign planning and implementation with top leaders and managers as well as front line physicians and staff at large and small provider organizations nationwide