Houck & Associates Client Ratings:

 

OVERALL RATING: 95

 

QUALITY: 95 
Felt satisfied about the quality of the product/service provided by this company.

 

RESPONSIVENESS: 94 
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.

 

ACCURACY: 93 
Think the product/service delivered matched their specifications.

 

BUSINESS RELATIONS: 95 
Think this company is easy to do business with.

 

PERSONNEL: 95 
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.

 

RELIABILITY: 94 
Think this company is reliable and follows through on its' commitments.

 

COST: 94 
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.

 

DELIVERY/TIMELINESS: 95 
Felt satisfied about the timeliness of the product/service delivery.

 

CUSTOMER SUPPORT: 94 
Felt satisfied about the customer support they received from this company

Today more than ever, healthcare needs better value and outcomes. As a pioneer in matching innovative care models with client needs, we can help.

 

Our focus is on improving outcomes with redesigned care that's more satisfying to provide and receive at less cost. But what actually achieves breakthrough results? What best practices can improve clinical outcomes as well as the bottom line? Results for our clients include 5:1 returns on investment and improved satisfaction. 

Workshops

What innovations in care delivery reduce complexity and waste while improving outcomes? Our work brings participants the knowledge and tools to optimize value while reducing costs and waste.

 
Speaking

We begin with listening to learn about your needs and values. We also gather information regarding stakeholder issues and desired results.

Moving To Innovative Care Models

We have facilitated planning and implementation of redesign with top leaders and managers as well as hands-on staff.

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