Houck & Associates Client Ratings:

 

OVERALL RATING: 95

 

QUALITY: 95 
Felt satisfied about the quality of the product/service provided by this company.

 

RESPONSIVENESS: 94 
Think this company was responsive to information requests, issues, or problems that arose in the course of the transaction.

 

ACCURACY: 93 
Think the product/service delivered matched their specifications.

 

BUSINESS RELATIONS: 95 
Think this company is easy to do business with.

 

PERSONNEL: 95 
Felt satisfied about the attitude, courtesy, and professionalism of this company's staff.

 

RELIABILITY: 94 
Think this company is reliable and follows through on its' commitments.

 

COST: 94 
Report that final total costs closely corresponded to their expectations at the beginning of the transaction.

 

DELIVERY/TIMELINESS: 95 
Felt satisfied about the timeliness of the product/service delivery.

 

CUSTOMER SUPPORT: 94 
Felt satisfied about the customer support they received from this company

American healthcare is on the cusp of much needed reinvention. As a pioneer in innovative care models, we bring hands-on experience, observation and research with the trends reshaping care delivery.

 

Today's healthcare is expensive, inefficient and often-unsatisfying to provide and receive. From clinicians able to function at their highest level of skill to leveraging technology, we have helped implement care that's more accessible and satisfying at less cost. Care that restores relationships vs. today's common transactional experiences. 

 

Care is moving from bricks and mortar to immediate access anywhere. Our hands-on expertise brings clients the tools and skills for better care that heals. enables and delights patients.

 

The results? Better outcomes and up to 5:1 returns on investment. We have also assisted clients in addressing common pitfalls as well as cultural resistance to change. 

Workshops

What care delivery innovations reduce complexity and waste while improving outcomes? Our work brings participants the knowledge and skills to optimize value while reducing costs and eliminating inefficiencies.

 
Speaking

We begin with listening to learn about your needs and values. We also gather information regarding stakeholder issues and desired results before presentations.

Advising

We have facilitated planning and implementation of redesign with top leaders and managers as well as front line physicians and staff.