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Why choose 
Houck & Associates?

  • Our book, WHAT WORKS TO IMPROVE PRIMARY CARE, is a comprehensive toolkit on care redesign, and has received a 5 star rating from users nationwide.

  • As a pioneer in improving clinical operations, we know what works and what doesn't. From building the infrastructure to succeed as an advanced model of care delivery to planning for payment reform.​

  • We've been there. Our founder, Sue Houck, has sweated the daily challenges of managing and even providing care. You'll gain real world, sustainable strategies.

  • We know the pitfalls and will help you avoid the common, costly mistakes that can hinder and even doom desired change.


"From improving our clinical operations to innovations like group visits and advanced access, your ability to match best practices with what we're ready for has truly made a difference in the quality of care that we provide. Your hands-on style, knowledge and skills have also been a great resource for us in building the infrastructure we need for a Patient Centered Medical Home."


Margy Walbolt
Vice President
Administrative Services
NorthBay Healthcare


"Thanks for an outstanding presentation on the Future of Primary Care. Your knowledge about innovations in care delivery and national experience guiding change in medical groups was most useful. In addition, your approach really engaged and inspired the audience."


Anya Kirvan
Vice President
Healthcare Strategies
United Healthcare

"Recently a business owner patient told me "you run a great business." I told her that I owe much of that to Sue Houck of Houck & Associates. Over years of assistance, she has helped our entire staff improve workflows and develop customer service protocols, and. As a result, 95% of our patients report they would recommend us to a friend or family member. Recent assistance included how to maintain patient satisfaction and programs for patient self-scheduling. I appreciate Sue's national experience and ability to match our needs with trends in healthcare delivery."


Hillary Browne, MD
Medical Director